Winissimo Cookies Policy

At Winissimo Casino, we use cookies and similar tracking technologies to make your experience on our website safer, faster and more personalised. This Cookies Policy explains what cookies are, how we use them across Winissimo, and what choices you have regarding their use. By continuing to browse or use our services, you agree to our use of cookies as described below.

What Are Cookies?

Cookies are small text files that are stored on your device — computer, tablet, smartphone or any other browsing device — when you visit our website. They allow us to recognise your device, remember your preferences, and understand how you interact with Winissimo casino and our sportsbook services. Cookies do not harm your device and do not contain viruses or malicious code.

Why We Use Cookies

We rely on cookies for a number of important purposes. Our goal is to ensure that every visit to Winissimo is smooth, secure and tailored to your preferences.

• We use cookies to keep you securely logged in during your Winissimo login session
• We remember your language, currency and display preferences
• We track how you navigate our site to improve site performance and design
• We use cookies to personalise the promotions, bonuses and offers you see, including our Winissimo bonus code and Winissimo promo code campaigns
• We measure the effectiveness of our marketing and affiliate partnerships
• We detect and prevent fraudulent activity and unauthorised access to your account
• We support responsible gaming tools that help you manage your play

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our website to function properly. Without them, core features such as account login, session management and secure transactions would not work. We use these cookies to allow you to move between pages, access secure areas, and complete deposits and withdrawals safely. These cookies cannot be switched off in our systems as they are required for the operation of Winissimo casino.

Performance and Analytics Cookies

We use performance cookies to collect anonymous information about how visitors use our website, including which pages are visited most often and whether players encounter error messages. This data helps us continuously improve our platform, including our casino games, sportsbook markets, and mobile app. All information collected through these cookies is aggregated and does not identify you personally.

Functionality Cookies

Functionality cookies allow us to remember choices you make, such as your preferred currency (GBP, USD or EUR), your username, or your regional settings. We use these cookies to provide a more personalised experience and to avoid asking you to re-enter the same information every time you visit Winissimo.

Targeting and Advertising Cookies

We use targeting cookies, together with our marketing partners, to deliver advertising that is relevant to you, both on our own website and on other platforms. These cookies help us measure the performance of our advertising campaigns, including promotions related to our welcome bonus, free spins offers, and sports betting promotions such as our sports bet 10 get 30 offer. They also allow us to limit the number of times you see an advertisement and to understand which of our campaigns are effective.

Third-Party Cookies

Some cookies on our website are placed by trusted third parties, such as payment providers, analytics services, and our game providers including NetEnt, Microgaming, ELK Studios and Evolution. We do not control these third-party cookies directly, and we encourage you to review the respective privacy and cookie policies of these providers for further information.

Cookies and Our Bonuses and Promotions

We also use cookies to track your eligibility for promotional offers. For example, cookies help us verify whether you are a new customer eligible for our welcome bonus, or whether a specific Winissimo bonus code or Winissimo promo code has already been applied to your account. This applies to our casino welcome offer of 100% up to £50 plus 100 free spins on Book of Dead, as well as our sports welcome bonus and other seasonal promotions such as cashback campaigns and free bet offers. Cookies also allow us to track your participation in our Rewards Store, missions, and Wheel of Spins promotions accurately.

How Long Do Cookies Stay on Your Device?

We use two main categories of cookies based on how long they remain active:

• Session cookies — these are temporary and are automatically deleted once you close your browser. We use session cookies primarily to manage your login and gameplay sessions securely.
• Persistent cookies — these remain on your device for a set period, or until you delete them manually. We use persistent cookies to remember your preferences and to recognise you when you return to Winissimo casino.

Managing Your Cookie Preferences

We respect your right to control how cookies are used on your device. You can manage or disable cookies at any time through your browser settings. Please note that if you choose to block or delete cookies, certain features of our website — including account login, personalised bonuses, and secure payment processing — may not function correctly.

Most browsers allow you to:

• View the cookies stored on your device and delete them individually
• Block third-party cookies
• Block cookies from specific websites
• Block all cookies from being set
• Delete all cookies when you close your browser

We recommend visiting your browser's help section for specific instructions, as the process varies depending on which browser and device you use, including desktop, mobile, tablet, iPhone, iPad or Android devices.

Cookies on Our Mobile App and Mobile Site

Our services are also accessible through mobile browsers and our dedicated Winissimo app experience. Similar tracking technologies, including mobile identifiers, may be used to remember your preferences and provide a consistent experience whether you access us via desktop, tablet or smartphone. We use these technologies responsibly and in line with the principles outlined in this policy.

Responsible Gaming and Cookies

We are committed to promoting responsible gaming, and cookies play a role in supporting this commitment. We use cookies to help identify patterns that may indicate a need for responsible gaming tools, such as deposit limits, time-outs, or self-exclusion options. If you have concerns about your gaming behaviour, please contact our responsible gaming team at playerrelationship@instantgamessupport.com.

Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our business practices. We encourage you to review this page periodically to stay informed about how we use cookies. Any significant changes will be communicated through our website or via email where appropriate.

Contact Us

If you have any questions about our use of cookies, our Winissimo casino bonus offers, or this policy in general, please do not hesitate to contact our customer support team, available 24/7 via live chat, or by email at customersupport@instantgamesupport.com. For complaints, you may also reach us at complaints@instantgamesupport.com.