Winissimo Terms and Conditions

Welcome to Winissimo Casino. These Terms and Conditions govern your use of our website, our sportsbook, and every game, promotion, and service we offer at Winissimo. By creating an account or using Winissimo login credentials to access our platform, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree with any part of this document, we ask that you refrain from using our services.

Who We Are

Winissimo Casino is owned and operated by ProgressPlay Limited, a company registered in Malta under company number C58305, with its registered office at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta. Transaction processing is carried out by Babaloo Limited, 5 Secretary's Lane, Gibraltar GX11 1AA, trading as ProgressPlay Limited, Babaloo Limited, or Babaloo CASHOO.EU. Instant Bank Payment transactions are processed by Truelayer Limited. We hold a licence issued by the Malta Gaming Authority (MGA/B2C/231/2012) and a UK Gambling Commission licence (account number 39335, licence number 000-039335-R-319313-016). We are accredited by the PCI Security Standards Council, and our games are independently audited, with our RNG tested by external laboratories.

Eligibility

We only accept players from the United Kingdom. Our services are restricted in every other jurisdiction, and we reserve the right to verify your location and identity at any time. You must be at least 18 years old to register and use Winissimo Casino. We may request identification documents to confirm your age, identity, and address, and we will suspend or close any account where eligibility cannot be verified.

Account Registration and Security

You may only hold one account with us. When you register, you must provide accurate and current information, and you agree to update your details if they change. We are not responsible for any losses resulting from incorrect information you supply. You are responsible for keeping your Winissimo login credentials confidential, and any activity carried out through your account will be treated as your own.

• We require full verification before you can withdraw funds.
• We reserve the right to suspend accounts showing suspicious or fraudulent activity.
• We may close dormant accounts, and inactive accounts with no activity for 12 months are charged a £5 monthly maintenance fee.

Deposits and Withdrawals

We accept GBP, USD, and EUR, and we offer deposit methods including Visa and Mastercard debit cards, prepaid cards, PayPal, Apple Pay, PayviaPhone, Instant Bank Payment, Paysafecard, Payz, Neteller, Skrill, and Neosurf. Minimum deposits vary by method, starting from £10. Please note that credit cards cannot be used for gambling transactions in the UK and Ireland, including credit cards linked to an e-wallet. PayPal is available exclusively to customers from the UK and Ireland, and PayviaPhone is limited to UK customers, with a 15% processing fee and no withdrawal option through this method.

Our minimum withdrawal amount is £2.50 for most methods and £50 for wire transfers, although a balance below this threshold can still be paid out in full if you contact our customer support. We apply a processing fee of 1%, capped at £3, per withdrawal. At least one successful deposit is required before you can withdraw, and your chosen payment method must be verified. Once submitted, a withdrawal request cannot be cancelled. We generally process withdrawal requests within 3 business days, and funds typically reach your account within 7 business days depending on the payment provider.

Our slot stake limits are set at £5 per spin for players aged 25 and over, and £2 per spin for players aged 18 to 24, in line with our responsible gambling commitments.

Bonuses and Promotions

We regularly offer a range of promotions, including our Winissimo welcome bonus of 100% up to £50 plus 100 free spins on Book of Dead, available exclusively to new players. Wagering is calculated from your real balance first, requiring 10x the bonus amount within 30 days and 10x any free spin winnings within 7 days, based on bonus bets only. Maximum conversion is capped at 1x the bonus, or £20 from free spins.

Every Winissimo bonus code or Winissimo promo code we issue is subject to specific terms, which are displayed alongside the individual offer. We may also run our Sports Welcome Bonus, giving new customers a £10 free bet, our Winissimo sports bet 10 get 30 style promotions, cashback campaigns, and our ACCA Super Boost. Free bets are generally valid for 7 days, with winnings wagered once and capped at £200 in conversion.

• We limit players to 5 casino welcome bonuses and 1 sports welcome bonus across our network.
• We exclude Skrill and Neteller deposits from most Winissimo casino bonus offers.
• Requesting a withdrawal voids all active and pending bonuses.
• Only one bonus may be active at a time; additional bonuses are held as pending.

Our Rewards Programme lets you earn points once you have made at least one qualifying deposit, and points can be exchanged in our store for Winissimo casino free spins, free bets, or bonus funds, each carrying its own wagering conditions. We do not currently offer a Winissimo casino no deposit bonus, and any claims suggesting otherwise should be disregarded.

Sports Betting

Our sportsbook covers football, tennis, cricket, basketball, and many other markets, alongside esports betting on titles including Counter-Strike: Global Offensive and Dota 2. When you place a Winissimo betting wager, you accept our odds, settlement rules, and market restrictions as displayed at the time of the bet. We reserve the right to void bets placed in error or as a result of technical malfunction. All Winissimo sports betting promotions are governed by their own individual terms, published alongside each offer.

Game Fairness and Providers

We work with respected providers including NetEnt, Microgaming, ELK Studios, and Evolution to bring you slots, table games, live casino, and jackpot titles. Our games are tested for fairness by independent auditors, and our platform uses 128-bit SSL encryption and firewall protection to safeguard your data. Our Winissimo app and browser-based platform are available across desktop, mobile, and tablet devices, with no download required.

Responsible Gambling

We are committed to promoting safer gambling and display links to GamStop and GambleAware throughout our site. We offer deposit limits, self-exclusion tools, and account closure options, and our dedicated team can be reached at playerrelationship@instantgamessupport.com for support with responsible gaming concerns.

Limitation of Liability

We are not liable for losses arising from circumstances beyond our reasonable control, including technical failures, internet interruptions, or third-party payment provider issues. We hold customer funds in segregated accounts at the level defined by the Gambling Commission as 'not protected segregation'.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory or operational changes. We encourage you to review this page periodically, as continued use of Winissimo Casino after changes are published constitutes your acceptance of the revised terms.

Contact Us

If you have questions about these terms, our promotions, or your account, please contact our support team via live chat, available 24/7, or by email at customersupport@instantgamesupport.com. For complaints, please write to complaints@instantgamesupport.com, and if unresolved, you may refer your case to eCOGRA, our alternative dispute resolution provider, free of charge.