Winissimo Privacy Policy

At Winissimo Online Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Winissimo Privacy Policy explains how we collect, use, store and protect your information when you register an account, use our Winissimo login credentials, play casino games, place a sports bet, or claim a Winissimo bonus, Winissimo promo code, or any other Winissimo casino bonus offer available on our platform. By using our services, you consent to the practices described below.

Information We Collect

We collect personal information directly from you when you register, deposit, withdraw, or contact our support team. We also gather technical and behavioural data automatically as you browse our site or use the Winissimo app. The categories of information we collect include:

• Registration details such as your name, date of birth, address, email address and phone number, which we require to verify your identity and Winissimo login
• Payment information, including deposit and withdrawal method, transaction history and, where applicable, partial card details processed by our licensed payment partners
• Gaming and betting activity, including your slot play, table game sessions, live casino participation, and your Winissimo sports betting history
• Bonus and promotional data, such as which Winissimo bonus code or Winissimo promo code you have redeemed, wagering progress on a welcome bonus, free spins or free bet
• Device and technical data, including IP address, browser type, operating system and information collected when you use our Winissimo app
• Communications you send us through live chat, email or our contact form, including complaints and responsible gaming enquiries

How We Use Your Data

We use the information we collect for the operation, security and improvement of our services. Our purposes for processing your data include the following:

• We verify your identity, age and location to ensure you are eligible to hold a Winissimo casino account and comply with UK Gambling Commission and Malta Gaming Authority requirements
• We process your deposits and withdrawals securely through our authorised payment providers
• We personalise promotions, including your Winissimo welcome bonus, Winissimo casino free spins, or a Winissimo sports bet 10 get 30 style offer, based on your account activity and preferences
• We monitor gameplay and betting patterns to detect fraud, money laundering and problem gambling behaviour
• We send you service notifications, account updates and, where you have opted in, marketing communications about our latest Winissimo casino bonus and free bet offers
• We use your feedback and interactions with our Winissimo reviews and support channels to improve our website and app functionality

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our website, remember your preferences, and analyse how you interact with our games and sportsbook. Cookies also help us recognise you when you return to complete your Winissimo login, track the performance of a Winissimo code or affiliate link, and measure the effectiveness of our marketing campaigns. You can manage or disable cookies through your browser settings, although doing so may affect certain features of our site.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our business and comply with legal obligations, including:

• Our payment processing partners, including Babaloo Limited and TrueLayer Limited, to complete deposits and withdrawals
• Regulatory bodies such as the Malta Gaming Authority and UK Gambling Commission, and dispute resolution providers such as eCOGRA
• Fraud prevention, identity verification and anti-money laundering service providers
• Game and sportsbook content providers, including NetEnt, Microgaming, ELK Studios and Evolution, where necessary to deliver gameplay and settle bets
• IT, hosting and security providers, including services supporting our Sectigo SSL encryption and firewall protections

Data Security

We take data security seriously and use 128-bit SSL encryption, firewall technology and Sectigo security certificates to protect your information from unauthorised access, alteration or disclosure. Customer funds are held in a segregated bank account, and our platform is regularly audited by independent third parties, with our games and random number generators tested externally. Despite these measures, no method of electronic transmission or storage is completely secure, and we encourage you to keep your login credentials confidential.

Payment and Verification Data

Before processing any withdrawal, we require you to complete our verification process, which may include submitting identification documents, proof of address, and payment method confirmation. We retain this data for as long as necessary to comply with our regulatory and anti-fraud obligations, even after your account with Winissimo Online Casino is closed. Verification typically takes up to three working days from the date documents are received.

Data Retention

We retain your personal information for as long as your account remains active, and for a further period thereafter as required by gambling regulation, tax law and anti-money laundering legislation. Where you have not used your account for twelve consecutive months, we may classify it as dormant, which may affect associated fees, but we continue to retain your data securely in line with our legal obligations.

Your Rights

You have rights regarding the personal data we hold about you, including the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete data
• Request deletion of your data, subject to our legal and regulatory retention obligations
• Object to or restrict certain types of processing, including direct marketing
• Withdraw consent to marketing communications about our Winissimo bonus, free spins or free bet promotions at any time

To exercise any of these rights, please contact our support team using the details below.

Responsible Gambling and Data

We may use your account and gameplay data to identify signs of problem gambling and to support responsible gaming tools, including deposit limits, self-exclusion and reality checks. Where necessary, we share relevant information with our responsible gaming team and third-party services such as GamStop and GambleAware to help protect vulnerable customers.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors, and any account found to belong to an underage person will be closed immediately, with any funds handled in accordance with applicable regulations.

Changes to This Policy

We may update this Winissimo Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, please contact our support team at customersupport@instantgamesupport.com. For complaints, please write to complaints@instantgamesupport.com, and for responsible gaming enquiries, contact playerrelationship@instantgamessupport.com. We aim to respond promptly to all privacy-related requests.